Kada nam pišete o proslavi koju planirate, povjeravate nam i dio svojih ličnih podataka — ime, broj telefona, e-mail, a često i datum koji još niste podijelili ni sa kim. Ovdje jednostavnim riječima objašnjavamo šta s tim podacima radimo, ko ih još vidi i kako u svakom trenutku možete tražiti da ih ispravimo ili obrišemo.
Ukratko
- Podatke iz forme koristimo da vam odgovorimo i da zajedno isplaniramo proslavu — ni za šta drugo.
- Ne prodajemo ih i ne dajemo nikome za njegovo oglašavanje.
- Stranica koristi Meta Pixel, da bismo znali koliko upita donose naši oglasi. Vaše ime, telefon, e-mail i poruku mu ne šaljemo.
- Uvid, ispravku ili brisanje podataka možete tražiti na info@magnoliabl.com.
1. Ko brine o vašim podacima
Za vaše podatke odgovorna je Magnolia Weddings & Events, Dunavska 1c (u krugu Veleprehrane), 78000 Banja Luka, Bosna i Hercegovina. U smislu Zakona o zaštiti ličnih podataka Bosne i Hercegovine („Službeni glasnik BiH“, broj 12/25), mi smo rukovalac vašim podacima.
Za sva pitanja o privatnosti pišite nam na info@magnoliabl.com ili nas pozovite na +387 65 997 242.
2. Koje podatke prikupljamo
Kada pošaljete upit kroz formu
- ime i prezime, broj telefona i e-mail adresu — bez njih ne bismo mogli da vam odgovorimo;
- željeni datum, okviran broj gostiju, vrstu događaja i poruku, ako ih upišete;
- jezik na kojem ste pregledali stranicu, vrijeme slanja i IP adresu uređaja — radi zaštite forme od zloupotrebe.
Kada nam se javite direktno
Ako nas pozovete ili nam pišete e-mailom, na WhatsApp ili Viber, imamo samo ono što nam sami kažete ili napišete. Za poruke na WhatsAppu i Viberu važe i pravila privatnosti tih servisa.
Kada samo pregledate stranicu
Vaš pregledač šalje tehničke podatke koje prima svaka web stranica: IP adresu, vrstu uređaja i pregledača i vrijeme posjete. Njih bilježi server našeg hostinga. O Meta Pixelu i ostalim uslugama trećih strana pišemo u tačkama 4 i 5.
Ako u poruci spomenete posebne zahtjeve za ishranu, na primjer alergije, koristimo ih isključivo za pripremu menija.
3. Zašto ih koristimo
- Da odgovorimo na vaš upit — provjerimo termin, dogovorimo obilazak sale i pripremimo ponudu. Osnov je vaša saglasnost, koju dajete označavanjem polja u formi, i koraci koje na vaš zahtjev preduzimamo prije sklapanja ugovora.
- Da vam potvrdimo da je upit stigao — odmah nakon slanja dobijate kratak e-mail s potvrdom.
- Da organizujemo vašu proslavu, ako je rezervišete — ugovor, avans, meni, raspored i sve dogovorene detalje. Osnov je ugovor koji zajedno sklapamo, kao i zakonske obaveze, na primjer izdavanje računa i vođenje poslovnih knjiga.
- Da zaštitimo formu od spama i automatizovanih zloupotreba. Osnov je naš legitimni interes da forma ostane pouzdana i za vas i za nas.
- Da mjerimo uspješnost oglasa na Facebooku i Instagramu i prikažemo ih ljudima koji su već posjetili stranicu. Osnov je naš legitimni interes; kako ovo možete spriječiti, pišemo u tački 6.
Vaše podatke ne koristimo za slanje reklamnih poruka i o vama ne donosimo nikakve automatizovane odluke.
4. Ko još vidi vaše podatke
U Magnoliji vaš upit vide samo članovi tima koji se bave upitima i organizacijom proslava. Osim u e-mail sanduče, upit se upisuje i u našu internu aplikaciju za praćenje rezervacija, u koju se ulazi samo lozinkom.
Za rad stranice oslanjamo se na nekoliko pružalaca usluga:
| Usluga | Čemu služi | Šta pritom obrađuje |
|---|
| Hostinger | Hosting stranice, e-mail sanduče i interna aplikacija za rezervacije | Sve podatke iz upita i tehničke podatke o posjeti |
| Cloudflare Turnstile | Provjera da formu šalje čovjek, a ne automatizovani program | IP adresu i tehničke podatke o pregledaču |
| Meta PixelFacebook i Instagram | Mjerenje i prikazivanje oglasa | Podatke o posjeti i radnjama na stranici (tačka 5) |
| Google Maps i Google Fonts | Mapa s lokacijom sale i fontovi stranice | IP adresu i tehničke podatke o pregledaču |
Neki od njih podatke obrađuju izvan Bosne i Hercegovine, u Evropskoj uniji i Sjedinjenim Američkim Državama. Svaki ima javno objavljenu politiku privatnosti i ugovorne obaveze zaštite podataka prema korisnicima svojih usluga.
Državnim organima podatke dajemo samo kada nas na to obavezuje zakon. Ne prodajemo ih i ne dajemo nikome za njegovo oglašavanje.
5. Kolačići i Meta Pixel
Kolačići su mali zapisi koje stranica ostavlja u vašem pregledaču. Magnolia sama ostavlja samo jedan, a nekoliko ih ostavljaju usluge navedene iznad:
- magnolia-lang — pamti da li ste izabrali srpsku ili englesku verziju stranice. Ostaje u vašem pregledaču i ne šalje se nikome.
- _fbp i _fbc (Meta) — prepoznaju vaš pregledač pri ponovnoj posjeti, da bi se posjeta mogla povezati s oglasom. Traju do 90 dana.
- Google Maps — kada se učita mapa s lokacijom sale, Google može ostaviti svoje kolačiće.
Šta tačno bilježi Meta Pixel: posjetu stranici, klikove na dugmad i linkove — na primjer na WhatsApp, Viber, broj telefona ili dugmad koja vode do forme — i uspješno poslan upit. Uz poslan upit šaljemo samo vrstu događaja, okviran broj gostiju i jezik stranice. Ako ste prijavljeni na Facebook ili Instagram, Meta ove podatke može povezati s vašim nalogom, prema vlastitoj politici privatnosti.
Na osnovu tih podataka pravimo i publike za oglase — na primjer „ljudi koji su posjetili stranicu u posljednjih 180 dana“. Mi pritom vidimo samo zbirne brojke, ne i ko su pojedini posjetioci.
6. Kako možete ograničiti praćenje
- Blokator oglasa ili zaštita od praćenja u pregledaču spriječiće učitavanje Meta Pixela. Stranica i forma rade jednako i bez njega.
- U podešavanjima pregledača možete obrisati kolačiće ili blokirati kolačiće drugih stranica.
- U Metinom Centru za naloge (Accounts Center), u dijelu o aktivnosti van Meta tehnologija, možete odvojiti podatke s drugih stranica od svog naloga.
7. Koliko dugo čuvamo podatke
- Upit koji ne završi rezervacijom — do 12 mjeseci od posljednjeg kontakta, a zatim ga brišemo. Ako želite, obrisaćemo ga i ranije.
- Rezervisana proslava — dok traje naša saradnja, a ugovor, račune i podatke o uplatama onoliko dugo koliko nalažu računovodstveni i poreski propisi.
- IP adrese za zaštitu forme — zapis koji ograničava broj upita s jedne adrese briše se nakon sat vremena, a tehnički zapisi o slanju forme čuvaju se najviše 12 mjeseci.
- Kolačići — kako je navedeno u tački 5.
8. Vaša prava
U svakom trenutku možete tražiti:
- uvid u podatke koje o vama čuvamo i njihovu kopiju;
- ispravku netačnih ili nepotpunih podataka;
- brisanje podataka, osim onih koje po zakonu moramo čuvati;
- ograničenje obrade, dok se ne razjasni neko sporno pitanje;
- prenos podataka u uobičajenom elektronskom obliku;
- da prestanemo s obradom koja se zasniva na našem legitimnom interesu (prigovor).
Saglasnost koju ste dali u formi možete povući kad god želite. To ne utiče na ono što smo na osnovu nje uradili ranije.
Zahtjev pošaljite na info@magnoliabl.com. Odgovaramo najkasnije u roku od mjesec dana, a da bismo zaštitili vaše podatke, možemo vas zamoliti da potvrdite da je zahtjev zaista vaš.
Ako smatrate da s vašim podacima nismo postupili ispravno, možete podnijeti prigovor Agenciji za zaštitu ličnih podataka u Bosni i Hercegovini. Ako živite u Evropskoj uniji, možete se obratiti i nadzornom tijelu u svojoj državi. Bili bismo vam zahvalni da nam se ipak prvo javite — većinu stvari možemo riješiti jednim razgovorom.
9. Kako štitimo podatke
Stranica radi isključivo preko šifrovane veze (HTTPS). Pristupni podaci za e-mail i bazu nisu u javnom kodu stranice, a interna aplikacija za rezervacije dostupna je samo članovima tima — svakom s vlastitom lozinkom i ovlašćenjima prema poslu koji radi.
10. Izmjene ove stranice
Ako počnemo koristiti nov alat ili promijenimo način na koji radimo s podacima, ažuriraćemo ovu stranicu i datum na njenom vrhu.
When you write to us about the celebration you are planning, you also trust us with some of your personal data — your name, phone number, email, and often a date you haven’t shared with anyone yet. This page explains in plain words what we do with that data, who else sees it, and how you can ask us to correct or delete it at any time.
In short
- We use the details from the form to reply to you and to plan your celebration together — nothing else.
- We don’t sell them and we don’t give them to anyone for their own advertising.
- The website uses the Meta Pixel so we know how many enquiries our ads bring in. Your name, phone, email and message are not sent to it.
- You can ask to see, correct or delete your data at info@magnoliabl.com.
1. Who looks after your data
Your data is the responsibility of Magnolia Weddings & Events, Dunavska 1c (within the Veleprehrana complex), 78000 Banja Luka, Bosnia and Herzegovina. Under the Law on Personal Data Protection of Bosnia and Herzegovina (Official Gazette of BiH, no. 12/25), we are the controller of your data.
For any privacy question, write to us at info@magnoliabl.com or call +387 65 997 242.
2. What data we collect
When you send an enquiry through the form
- your name, phone number and email address — without them we couldn’t reply;
- your preferred date, estimated number of guests, type of event and message, if you fill them in;
- the language you viewed the site in, the time of sending and your device’s IP address — to protect the form from abuse.
When you contact us directly
If you call us or write to us by email, WhatsApp or Viber, we only have what you tell us or write. Messages on WhatsApp and Viber are also subject to those services’ own privacy rules.
When you simply browse the site
Your browser sends the technical data every website receives: IP address, type of device and browser, and time of visit. These are recorded by our hosting provider’s server. The Meta Pixel and other third-party services are covered in sections 4 and 5.
If you mention special dietary requirements in your message, such as allergies, we use them only to prepare the menu.
3. Why we use it
- To reply to your enquiry — check the date, arrange a visit to the venue and prepare an offer. The basis is your consent, given by ticking the box in the form, and the steps we take at your request before entering into a contract.
- To confirm that your enquiry has arrived — right after sending, you receive a short confirmation email.
- To organise your celebration, if you book it — the contract, deposit, menu, seating and every agreed detail. The basis is the contract we sign together, as well as legal obligations such as issuing invoices and keeping accounting records.
- To protect the form from spam and automated abuse. The basis is our legitimate interest in keeping the form reliable for you and for us.
- To measure how our ads perform on Facebook and Instagram and show them to people who have already visited the site. The basis is our legitimate interest; section 6 explains how you can prevent this.
We don’t use your data to send marketing messages, and we don’t make any automated decisions about you.
4. Who else sees your data
At Magnolia, your enquiry is seen only by the team members who handle enquiries and organise celebrations. Besides arriving in our mailbox, the enquiry is also recorded in our internal booking app, which can only be accessed with a password.
To run the website, we rely on a few service providers:
| Service | What it’s for | What it processes |
|---|
| Hostinger | Website hosting, the mailbox and the internal booking app | All data from the enquiry and technical data about the visit |
| Cloudflare Turnstile | Checking that the form is sent by a person, not an automated program | IP address and technical data about the browser |
| Meta PixelFacebook and Instagram | Measuring and showing ads | Data about the visit and actions on the site (section 5) |
| Google Maps and Google Fonts | The map showing the venue and the website’s fonts | IP address and technical data about the browser |
Some of them process data outside Bosnia and Herzegovina, in the European Union and the United States. Each has a published privacy policy and contractual data protection obligations towards the users of its services.
We share data with public authorities only when the law requires us to. We don’t sell it and we don’t give it to anyone for their own advertising.
5. Cookies and the Meta Pixel
Cookies are small records a website leaves in your browser. Magnolia itself sets only one; a few more are set by the services listed above:
- magnolia-lang — remembers whether you chose the Serbian or English version of the site. It stays in your browser and is not sent anywhere.
- _fbp and _fbc (Meta) — recognise your browser on a return visit, so the visit can be linked to an ad. They last up to 90 days.
- Google Maps — when the map showing the venue loads, Google may set its own cookies.
What exactly the Meta Pixel records: a visit to the site, clicks on buttons and links — for example WhatsApp, Viber, the phone number or the buttons that lead to the form — and a successfully sent enquiry. With a sent enquiry we pass on only the type of event, the estimated number of guests and the site language. If you are logged in to Facebook or Instagram, Meta may link this data to your account, under its own privacy policy.
Based on this data we also build audiences for our ads — for example “people who visited the site in the last 180 days”. We only ever see totals, not who individual visitors are.
6. How you can limit tracking
- An ad blocker or your browser’s tracking protection will stop the Meta Pixel from loading. The site and the form work just the same without it.
- In your browser settings you can delete cookies or block cookies from other sites.
- In Meta’s Accounts Center, under your activity off Meta technologies, you can disconnect data from other websites from your account.
7. How long we keep data
- An enquiry that doesn’t lead to a booking — up to 12 months from our last contact, after which we delete it. If you wish, we will delete it sooner.
- A booked celebration — for as long as we work together; the contract, invoices and payment records for as long as accounting and tax regulations require.
- IP addresses used to protect the form — the record that limits the number of enquiries from one address is deleted after an hour, and technical records of form submissions are kept for no longer than 12 months.
- Cookies — as listed in section 5.
8. Your rights
At any time you can ask for:
- access to the data we hold about you, and a copy of it;
- correction of inaccurate or incomplete data;
- deletion of your data, except what we are legally required to keep;
- restriction of processing while a disputed matter is being resolved;
- transfer of your data in a commonly used electronic format;
- us to stop processing based on our legitimate interest (objection).
You can withdraw the consent you gave in the form whenever you like. This doesn’t affect anything we did on the basis of it before.
Send your request to info@magnoliabl.com. We reply within one month at the latest, and to protect your data we may ask you to confirm that the request really comes from you.
If you believe we haven’t handled your data properly, you can lodge a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina. If you live in the European Union, you can also contact the supervisory authority in your country. We would be grateful if you got in touch with us first — most things can be resolved with a single conversation.
9. How we protect data
The website works only over an encrypted connection (HTTPS). Access details for the mailbox and the database are not part of the site’s public code, and the internal booking app is available only to team members — each with their own password and permissions matching the work they do.
10. Changes to this page
If we start using a new tool or change the way we handle data, we will update this page and the date at the top.
